These Terms of Service ("Terms") govern your use of the mentAImage mobile application and related services (the "Service") provided by MentaImage Inc. ("MentaImage", "we", "us"). By creating an account or using the Service, you agree to these Terms.
mentAImage is a wellbeing and stress-awareness platform. It is not a medical device, healthcare provider, mental health provider, therapist, psychologist, physician, social worker, counsellor, emergency service, or crisis service.
The Service does not provide medical advice, diagnosis, treatment, psychotherapy, counselling, or clinical decision-making. Information provided through mentAImage, PulseKey, or Monai is for self-reflection, psychoeducation, stress awareness, and general wellbeing support only. It is not a substitute for professional medical, psychological, legal, or emergency advice.
mentAImage is not intended to diagnose, treat, mitigate, or prevent any disease or medical condition. It does not provide clinical decisions or replace professional judgment.
If you are in immediate danger, thinking about harming yourself or someone else, or experiencing a mental health crisis, do not rely on mentAImage. Contact emergency services immediately: call or text 9-8-8 (Canada suicide crisis support), call 911, go to the nearest emergency department, or reach out to a trusted person.
mentAImage may provide information about support resources, but it is not a crisis service and cannot guarantee real-time monitoring, escalation, or intervention.
Monai is an AI reflection and coping-skills assistant. You are not speaking with a human therapist, clinician, coach, or crisis responder. Monai may generate supportive reflections and general psychoeducational suggestions, but its responses may be incomplete, inaccurate, or inappropriate for your specific situation. Do not rely on Monai for medical, clinical, emergency, or employment decisions.
To provide core features, the Service sends certain check-in data to third-party AI services. These are described in detail in our Privacy Policy. In summary:
You may withdraw consent to AI processing at any time from Settings. Some features will become unavailable if consent is withdrawn.
When mentAImage is provided through an employer, institution, or partner organization, the organization receives only aggregated, de-identified group-level insights. Individual check-in content, voice recordings, text reflections, drawings, and individual mental health profiles are not shared with employers. mentAImage is not an employee surveillance tool and is not designed for individual performance evaluation or employment decisions.
You must be at least 14 years old to use the Service. Users aged 14 to 17 require verifiable consent from a parent or legal guardian.
You agree not to:
You retain ownership of the check-in data you submit (voice recordings, drawings, text responses). You grant MentaImage a limited, revocable license to process this data solely to deliver the Service to you, as described in our Privacy Policy.
If the Service includes paid features, the applicable pricing, billing cycle, and refund terms will be disclosed before purchase. Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date through your App Store or Google Play account.
The Service, including its software, design, and trademarks, is owned by MentaImage and protected by Canadian and international intellectual property laws. These Terms do not transfer any ownership rights to you.
We aim for high availability but do not guarantee uninterrupted access. We may modify or discontinue features with reasonable notice.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied. We do not warrant that the Service will be error-free or that any insights generated are accurate, complete, or appropriate for your individual circumstances.
To the maximum extent permitted by law, MentaImage's total liability shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) CAD $100. We shall not be liable for indirect, incidental, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited under Quebec consumer law.
You may delete your account at any time from Settings or by emailing privacy@mentaimage.com. We may suspend or terminate accounts that violate these Terms, with notice where reasonably possible.
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada. Disputes are subject to the exclusive jurisdiction of the courts of the district of Montreal, Quebec, except where applicable consumer-protection law grants you a different forum.
Material changes will be announced in-app at least 14 days before taking effect.
MentaImage Inc.
Quebec, Canada
privacy@mentaimage.com